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Talented people come to Pollard Thomas Edwards from all sorts of places and backgrounds. Around 18 different languages are spoken, and we aim to maintain a 50:50 gender balance.

PTE enjoys high levels of staff retention – and a significant number of returnees. This is partly down to the work we do and how we do it, as well as the sociable working environment we promote at our beautiful canal-side studios. For example, there’s our Thursday lunch tradition, where we each take it in turn to cook lunch for the whole practice.

Our studio at Diespeker Wharf sits on the edge of the Regent’s Canal and is about five minutes’ walk from Angel, Islington. It is a local landmark, it enjoys one of the most tranquil locations on London’s canal network and it provides a great working environment. We acquired and converted the Victorian timber mill in the mid-90s and won a Civic Trust Commendation in 2000 for its restoration. Our garden is very important to us and it also wins prizes every year.

IT Assistant

Reporting to: Head of IT

Role: The IT Assistant role plays an integral part in the smooth running of Pollard Thomas Edwards. The core aspect of the role is to provide high quality IT support across the practice. This role also offers scope for involvement in the wider IT strategy and project work.

Key Areas of Responsibility:

  • Acting as the first point of contact for all IT queries, providing staff with training and IT support
  • 1st and 2nd line hardware and software support to all members of staff. Managing the helpdesk by raising, troubleshooting and resolving support cases to meet SLAs.
  • Management and maintenance of all IT systems, including;
    • Active Directory and Office 365
    • Windows 7, 10 and Server operating systems
    • Windows and application deployment
    • Telephony system
    • Networking and Wi-Fi
    • Printing
    • Backups, Anti-virus and cyber security monitoring
  • Responsible for following business as usual procedures, such as; IT induction, new starter and leavers processes. Building new computers and deploying software to them.
  • Maintaining and issuing hardware for meeting rooms and remote working.
  • Liaising with our MSP and other 3rd parties to maintain and support the IT infrastructure.
  • Assisting the Document controller on IT related queries regarding the Document management system.
  • Assisting the Team administrators on IT related queries, including printing queries.
  • Ensure all staff are following IT policies, in particular password and information security policies, and providing regular training.
  • Contribute towards the monthly Systems Management Meetings as well as supporting ongoing IT projects and the IT Strategy roadmap.

Person Specification:

  • Excellent organizational and time management skills.
  • Able to work in a team. This role will involve working closely with Head of IT and other support functions.
  • Excellent communication and interpersonal skills, able to establish good working relationships with colleagues throughout the practice.
  • Self-motivated and proactive.
  • Ability to learn new skills and systems quickly.
  • Experience working in an IT support role.
  • Strong Microsoft Windows 10 and Office skills.
  • Experience supporting architectural software such as AutoCAD desirable.

To apply , please send a copy of your CV to the HR team at with the subject "IT Assistant".